Refunds

If you cancel before I have started the work, I will refund what you paid in full.

Once work has started, your deposit covers the time and work already completed. If the completed work is worth less than the deposit, I will refund the unused part. If it is worth the full deposit or more, the deposit is not refunded.

You will not be charged the unpaid balance for work that I do not complete, but you remain responsible for approved outside costs and any completed work beyond the deposit.

One-time project payments are not refundable after the website goes live. If something I agreed to provide is missing or not working, tell me promptly and I will make a reasonable effort to put it right.

You may cancel a Care or Growth plan anytime. Your plan remains active through the end of the paid month, and there are no refunds or credits for part of a month.

To cancel or discuss a refund, email hello@launchyourthing.co. Include your name and project name so I can help quickly.